Privacy Policy

Last Updated: 08.02.2024

SAAIRAA ORGANICS (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal data in compliance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit www.saairaaorganics.in or make a purchase from us.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Automatically Collected Information

When you visit our website, we may automatically collect:

  • Device Information (e.g., browser type, IP address, operating system, time zone).
  • Usage Data (e.g., pages viewed, referral sources, interaction patterns).
  • Cookies & Tracking Technologies (for analytics, site functionality, and personalized experiences). See our Cookie Policy for details.

b. Information You Provide

When you make a purchase, contact us, or sign up for marketing, we may collect:

  • Personal Information: Name, billing/shipping address, email, phone number.
  • Payment Information: Processed securely via PCI-DSS compliant payment gateways (e.g., Razorpay).
  • Customer Support Queries: Information you provide when contacting us.

2. Legal Basis for Processing (DPDP Act, 2023)

We collect and process your personal data based on the following legal grounds:

  • Consent: For marketing, promotions, and non-essential cookies. You can withdraw your consent anytime.
  • Contractual Necessity: To process orders, deliver products, and provide customer support.
  • Legal Obligation: To comply with tax, legal, and regulatory requirements.
  • Legitimate Interests: To prevent fraud, enhance security, and improve our services.

3. How We Use Your Information

We use your personal data for the following purposes:
Order Processing & Fulfillment: Deliver products, process payments, and provide invoices.
Communication: Send order confirmations, updates, and customer support responses.
Fraud Prevention & Security: Monitor transactions for fraudulent activities.
Marketing (With Consent): Send promotional emails, offers, and newsletters.
Website & Service Improvement: Analyze customer behavior to enhance user experience.

4. Sharing Your Data

We do not sell your personal data. However, we may share it with:

International Data Transfers

Your data may be stored or processed outside India, subject to Indian government-approved safeguards to ensure security.

5. Data Retention

We retain your personal data:

  • Order Records: For 7 years to comply with tax regulations or until you request deletion.
  • Marketing Data: Until you unsubscribe.
  • Legal Compliance: As required by applicable laws.

6. Your Rights Under DPDP Act, 2023

As per the Digital Personal Data Protection Act, 2023, you have the right to:
Access & Review: Request a copy of your personal data.
Correction & Deletion: Modify or delete your information.
Withdraw Consent: Stop receiving marketing communications.
Data Portability: Request your data in a structured format.
Grievance Redressal: File a complaint if your data is misused.

To exercise these rights, email us at [email protected]. We will respond within 30 days.

7. Security Measures

We implement strict security controls to protect your data, including:
SSL Encryption for secure transactions.
Restricted Access to personal data on a need-to-know basis.
Secure Payment Gateways compliant with international security standards.

8. Cookies & Tracking Technologies

We use cookies to:

  • Enhance site performance and user experience.
  • Analyze website traffic.
  • Personalize ads (with your consent).

You can manage cookie preferences via our Cookie Consent Banner available on our website homepage or browser settings.

9. Children’s Privacy

We do not knowingly collect data from individuals under 18 years of age without parental consent, as required by Indian law. If you believe a minor has shared data with us, please contact us for deletion.

10. Changes to This Privacy Policy

We may update this policy from time to time. Material changes will be notified via email or website notice. Continued use of our services constitutes acceptance of the updated policy.

11. Contact Us

For questions, data requests, or complaints, contact:

WhatsApp
0
    0
    Your Cart
    Your cart is emptyReturn to Shop